Wedding Stationery Etc - Terms and Conditions

The terms and conditions of Wedding Stationery Etc
and Newcombe Design Limited

We, Our and Wedding Stationery Etc refers to Newcombe Design Limited and our staff.
You, Your and the customer refers to the person whose name appears first on the order form or the name/names on any cheque sent with an order or the name on the credit card used.

1. Card and foil colours and/or materials may differ slightly from those pictured, the quality of the images are not comparable with the true products. We advise customers to request a sample before ordering stationery. Samples sent may be rejected cards and do not reflect on the quality of our stationery. Card dimensions given are approximate and there may be some variation between batches of cards.

2. Because of the printing method, cards produced at a later date may not match exactly and so if this is important, please ensure you order plenty of stationery now. This applies with all batch printing (I�m sure you will remember checking batch numbers of laminate floor boards, wallpaper and other DIY products at one time in your life) and is not a compromise of quality.

3. It is the customer�s responsibility to check their order form and ensure all details, names and spellings are correct.

4. For mail order, a cheque for the total amount required, made payable to Newcombe Design Limited should be enclosed with the customer�s order form. We will not proceed with any order until payment has been received in full. For on-line ordering a valid credit/debit card is required.

5. Our postage charges are as follows;
Order value from �0.01 to �4.99 - postage charge is �1.95
Order value from �5.00 to �12.49 - postage charge is �3.95
Order value from �12.50 to �29.99 - postage charge is �4.95
Order value from �30.00 to �59.99 - postage charge is �6.95

Order value from �60.00 upwards - postage charge is �8.95

6. For personalised orders we will produce proof copies of all inserts required. These can be posted to the customer if a stamped address envelope is sent to us with the order form. Alternatively we can e-mail or fax proofs (quality will be lost via these methods but the layout and spellings can still be approved). Please note that we do not charge for producing proofs unless order is cancelled prior to printing.

7. The checking of the proofs is the responsibility of the customer. We require written confirmation either by letter or e-mail that the proof is fine or that amendments are required. We will not commence printing until the customer confirms that all is okay and we have the go ahead. Please note that e- mail confirmations are dated and filed.

8. Any amendments that the customer requires after printing has commenced will result in an additional charge. Any errors on the part of Newcombe Design Limited will be rectified at our cost. We may require that any stationery in question be returned to us together with a written note of any faults or damage (postage will be reimbursed to the customer only where the fault lies with Newcombe Design Limited). Stationery may be replaced or rectified as necessary based on an individual basis (see note 10 below).

9. ORDER TIMES FOR STATIONERY
Order times will vary depending on our work load. most orders are completed within TWO TO FOUR weeks. If a quick turnaround is required we must be contacted before ordering. If order times are stated by Newcombe Design Limited they refer to printing completion times and not delivery times; we cannot guarantee courier delivery dates. If you need a quick turnaround please contact us BEFORE ordering as WE ARE USUALLY ABLE TO COMPLETE AN ORDER WITHIN 7-14 DAYS WHERE NECESSARY.

ORDER TIMES FOR FAVOURS

We will try to supply favours within two to three weeks. This is because we order from our supplier in bulk to keep prices as low as possible and do not keep excess stock in-house. If you require favours faster then we are able to fast track your order for a �2.95 handling fee (passed on to us from the wholesaler). Please contact us prior to ordering in this case.

10. We are confident you will be happy with our products, however please ensure we receive any complaint you may have within seven days of receipt of goods, in order that action can be taken. Please note we can only exchange faulty goods after they have been received in full. We recommend that you check the condition of the consignment before signing to confirm that you received goods in good order. Missing goods must also be reported within seven days.

11. All of our wedding stationery (whether personalised or non personalised) is fully printed and assembled to order therefore we are unable to provide refunds for unwanted stationery nor can we accept cancellations once printing has commenced. There will be a charge if a personalised stationery order is cancelled before printing but after proofs have been compiled. This charge is variable depending upon complexity of the order and time spent but will not be less than �25.00. We strongly advise you to request a sample of your preferred design prior to ordering to avoid possible disappointment.
For Favours and accessories, if returned undamaged within 7 days because no longer required a refund will be given minus postage charge and �5 restocking fee.

12. All wedding stationery designs are the copyright � 2008 of Newcombe Design Limited and any use or reproduction without prior consent is strictly forbidden.

13. Newcombe Design Limited reserves the right to amend, add or delete any detail, information, price and condition as shown on this web site without prior notice. Although rare it is possible that we may substitute materials when producing our stationery for similar without prior notice.